Terms of Use

Effective Date: 3/13/2025 Last Updated: 3/13/2025

Welcome to Moose Moose, the ultimate marketplace for buying, selling, and trading outdoor gear. By accessing or using Moose Moose (the "Platform"), you agree to comply with and be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, do not use the Platform.

1. General Use

1.1 Eligibility You must be at least 18 years old to use Moose Moose. By creating an account, you confirm that all information provided is accurate.

1.2 User Conduct Users must engage in honest and fair transactions and provide truthful descriptions of their listings. Users must comply with all applicable laws regarding buying, selling, and trading.

1.3 Prohibited Items Items that violate laws, infringe intellectual property, or pose safety risks may not be listed, sold, or traded on Moose Moose.

2. Payment Terms & Transaction Fees

2.1 Transaction Fees Moose Moose charges the following fees for transactions on the Platform: Purchases: 7% of the listing price, deducted from the seller's payout. Trades: A $2.00 fee is charged to the lister when a trade request is accepted.

2.2 Payment Processing Payments are securely processed through Stripe, our third-party payment provider. Moose Moose does not store payment information. Any applicable taxes, shipping fees, or additional costs are the responsibility of the seller and/or buyer.

3. Responsibility of Users (Shipping & Meetups) By using Moose Moose, you agree that: Buyers and Traders Are Responsible for Completing Transactions

If you sell or trade an item, you must fulfill the agreement as arranged between both parties.

Sellers/traders must provide accurate item details and honor agreed-upon terms. Shipping Responsibilities

If shipping was agreed upon, the seller must promptly ship the item and provide tracking information.

Buyers must ensure their shipping address is correct and secure before completing a transaction. Meetup Responsibilities

If an in-person meetup was agreed upon, both parties must follow through at the scheduled time and location. Moose Moose is not responsible for personal safety during meetups. Users should take necessary precautions. Failure to Deliver Items

If a seller or trader fails to deliver an item as agreed, the affected party may report the issue to Moose Moose support.

Moose Moose does not guarantee reimbursement but may assist in investigating the dispute.

4. Disputes & Returns Moose Moose facilitates dispute resolution but does not guarantee reimbursements. Buyers and traders assume all risks associated with transactions.

4.1 Proof of Purchase or Trade Users must retain proof of the transaction, which is available in-app.

Moose Moose may require: Proof of shipping & delivery confirmation for shipped items. Photographs of the item exchange for in-person trades or purchases.

4.2 Dispute Resolution Process If a dispute arises, Moose Moose will attempt to contact the other party to investigate. Users may be required to provide additional information, including shipping details or transaction records. Moose Moose is not responsible for refunds, lost items, or failed trades—buyers and traders assume full responsibility for their transactions.

5. Limitation of Liability Moose Moose is a marketplace platform only and does not own, inspect, or guarantee the condition of any items listed. Moose Moose is not liable for misrepresented listings, lost shipments, failed meetups, or disputes between users. Users agree to indemnify Moose Moose from any claims, damages, or liabilities resulting from their use of the Platform.

6. Account Termination & Policy Violations Moose Moose reserves the right to: Suspend or terminate accounts that violate these Terms. Remove listings that fail to meet our guidelines. Modify or update these Terms at any time.

7. Contact & Support For questions or disputes, please contact hello@moosemoose.com.

By using Moose Moose, you acknowledge that you understand and accept these Terms.

Moose Moose User Removal Policy At Moose Moose, we are committed to maintaining a safe, fair, and trustworthy marketplace for outdoor enthusiasts. To protect our community, we reserve the right to suspend or permanently ban users who violate our platform’s policies. This policy outlines the primary reasons a user may be removed and how enforcement actions are handled.

Reasons a User May Be Suspended or Banned

1. Fraudulent or Deceptive Activity Users may be removed for engaging in fraudulent behavior, including:

Scamming buyers or sellers (e.g., failing to deliver sold items).

Creating fake or misleading listings to deceive users. Manipulating transactions for financial gain.

2. Repeated Violations of Platform Policies Continuously posting prohibited items despite warnings. Ignoring listing guidelines, such as duplicate or misleading posts.

Persistently violating Moose Moose’s Terms of Service.

3. Abusive Behavior Toward Other Users Harassing, threatening, or bullying other members.

Sending spam, unsolicited messages, or inappropriate content.

Using hateful, discriminatory, or offensive language.

4. Circumventing the Platform Encouraging off-platform transactions to avoid fees or platform protections.

Asking buyers to pay via unauthorized methods (e.g., Venmo, CashApp, PayPal Friends & Family).

Attempting to bypass Moose Moose’s listing, messaging, or payment systems.

5. Selling Counterfeit, Illegal, or Unsafe Gear Listing fake or unauthorized gear that misrepresents the brand.

Selling unsafe, damaged, or non-functional outdoor equipment.

Engaging in the sale of stolen goods or illegal products.

6. Operating Multiple or Fake Accounts Creating multiple accounts to manipulate listings, pricing, or feedback.

Impersonating another user or using false identities to mislead others.

7. Excessive Complaints or Reports Receiving multiple complaints from other users about dishonesty, harassment, or failed transactions. Repeatedly canceling transactions or failing to communicate with buyers/sellers.

8. Violating Terms of Service or Engaging in Illegal Activity Using Moose Moose for illegal purposes (e.g., stolen goods, fraudulent sales). Engaging in activities that harm the platform or its users.

Enforcement & Appeals

Moose Moose enforces policy violations based on severity: Immediate Bans for serious violations such as fraud, harassment, or illegal activity.

Temporary Suspensions for minor infractions or repeated warnings.

Warnings & Education for first-time or unintentional violations.

If you believe your account was wrongfully removed, you may submit an appeal by contacting our Support Team at hello@moosemoose.com. We review appeals on a case-by-case basis, and decisions are final.

By using Moose Moose, all users agree to adhere to this policy and uphold the integrity of our marketplace.

Moose Moose Listing Removal Policy

At Moose Moose, we strive to maintain a trusted, fair, and safe marketplace for outdoor enthusiasts to buy, sell, and trade gear. To uphold the integrity of our platform, we reserve the right to remove listings that violate our guidelines. Below are the primary reasons why a listing may be removed:

1. Prohibited or Restricted Items Listings that include illegal, recalled, or prohibited outdoor gear will be removed. Sellers must ensure that all items comply with local laws and safety regulations before listing.

2. Misleading or Inaccurate Listings

We do not allow:

False or exaggerated claims about a product’s condition, brand, or functionality.

Misleading pricing tactics, such as significantly inflating original prices.

Stock photos that do not accurately represent the actual item being sold.

3. Duplicate or Spam Listings To keep the marketplace fair, duplicate listings of the same item and excessive spam postings will be removed. Sellers should create a single, accurate listing per item.

4. Inappropriate or Offensive Content Listings containing offensive language, hate speech, explicit content, or personal attacks will be taken down immediately.

5. Counterfeit or Unauthorized Products Selling fake, counterfeit, or unauthorized replicas of outdoor gear is strictly prohibited. All items must be authentic and legal to sell.

6. Poor Condition or Unsafe Gear Outdoor gear that is excessively worn, broken, unsafe, or fails to meet basic functionality standards may be removed to ensure buyer safety.

7. Excessive Complaints or Reports If a listing receives multiple reports for scamming, no-shows, or fraudulent activity, it may be removed, and the seller’s account may be reviewed for further action.

8. Attempting to Circumvent Transactions Listings that encourage buyers to complete transactions off-platform (e.g., requesting payment via direct bank transfers or third-party apps) violate Moose Moose’s policies and will be removed.

9. Failure to Adhere to Shipping and Delivery Policies Sellers must follow Moose Moose’s shipping and fulfillment policies. Items that are not shipped as promised or sellers who fail to communicate with buyers may have their listings removed.

10. Suspicious or Unverified Accounts If a listing is associated with a fraudulent, fake, or suspicious account, it may be removed to protect the community.

Enforcement & Appeals

Moose Moose reserves the right to remove any listing that violates our policies without prior notice. Sellers who believe their listing was removed in error may contact our Support Team for review.

Need help? If you have questions about this policy or need assistance, please reach out to us at hello@moosemoose.com.

By listing an item on Moose Moose, you agree to these guidelines.

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